Smiles Dental Group | Spruce Grove, Alberta

$28–$36/hour + Performance Bonus | Benefits | Paid CE | Career Advancement

Full-Time | Permanent | On-Site

Great Treatment Coordinators Change What Happens After the Dentist Leaves the Room

A dentist can diagnose the right treatment and explain it beautifully.

But patients still have questions.

Can I afford it?
What does my insurance cover?
How long will treatment take?
What happens first?
Can I think about it?
What are my options?

A great Treatment Coordinator helps patients move from uncertainty to clarity.

They build trust. They understand dentistry. They make complicated treatment easier to understand. They talk about money comfortably. They follow up when patients aren’t ready today. And they make sure excellent treatment recommendations don’t disappear into an unscheduled-treatment report.

That’s who we’re looking for.

Smiles Dental Group is looking for an experienced Treatment Coordinator to join our Spruce Grove team.

We’re a locally and privately owned Alberta dental group with eight locations serving Edmonton and surrounding communities.

This is an opportunity for an experienced dental professional who wants meaningful responsibility, exposure to comprehensive dentistry and an organization where strong performance can lead to greater opportunities.

Compensation & Benefits

Our Treatment Coordinator package includes:

• $28–$36/hour, based on directly relevant experience and demonstrated capability
• Performance bonus opportunity
• Extended health and dental benefits
• Wellness program
• Paid continuing education and professional development
• Structured onboarding and ongoing development
• Modern technology and digital workflows
• Established and growing patient demand
• Regular performance and development conversations
• Opportunities for leadership and advancement across an eight-location dental group

We’ll explain the compensation structure, bonus measures, schedule and benefits clearly during the recruitment process.

Build Your Career Beyond Treatment Coordination

This role can be a destination in itself.

Exceptional Treatment Coordinators are extremely valuable to a dental practice, and we believe that expertise should be recognized.

But if you want more responsibility over time, Smiles also gives you room to grow.

Depending on your interests, capabilities and performance, opportunities may include:

• Senior Treatment Coordination
• Mentoring and training
• Administrative leadership
• Patient-financial and accounts-receivable leadership
• Practice management
• Multi-location training or operational responsibilities
• Support-office opportunities

Because we’re an eight-location organization, career development doesn’t necessarily require leaving Smiles to find your next opportunity.

If you’re ambitious, we want to know where you’d like your career to be in three years.

Own the Patient Journey From “I Need This” to “I’m Ready”

Your job begins where clinical recommendation and patient decision-making meet.

You’ll work closely with dentists and the clinical team to make sure patients understand:

• What treatment has been recommended
• Why it has been recommended
• What the treatment sequence involves
• What it is expected to cost
• What insurance may contribute
• What financial options are available
• What needs to happen next

You aren’t diagnosing.

You aren’t replacing the dentist’s clinical conversation.

You’re ensuring the patient doesn’t leave an important treatment discussion confused, overwhelmed or unsure of the next step.

Present Comprehensive Treatment With Confidence

You’ll coordinate treatment ranging from routine restorative dentistry to more comprehensive care.

Depending on the case and clinic, that may include:

• Crowns and bridges
• Endodontic treatment
• Oral surgery
• Dental implants
• Invisalign
• Comprehensive orthodontics
• Cosmetic dentistry
• Larger restorative cases
• Multi-phase treatment plans

You should be comfortable sitting down with a patient, reviewing a significant treatment investment and discussing it without becoming uncomfortable when the conversation turns to money.

You’ll help patients understand estimates, insurance, financing options and approved payment arrangements clearly and professionally.

Talking about money is part of helping patients make informed decisions about their care.

Follow-Up Is Part of the Job — Not an Afterthought

Not every patient is ready to proceed immediately.

That’s normal.

But “not today” shouldn’t automatically become “never heard from again.”

You’ll maintain an organized treatment pipeline and know:

• Who has outstanding treatment
• Where they are in the decision process
• What questions remain
• When they should be contacted again
• What the agreed next step is

You’ll follow up through appropriate phone, email and text communication according to patient preferences and Smiles workflows.

The objective isn’t relentless calling.

It’s professional, organized follow-through.

Patients shouldn’t fall through cracks because nobody owned the next step.

Case Acceptance Matters

We expect strong Treatment Coordinators to produce results.

We also care deeply about how those results are achieved.

We do not want pressure-based treatment selling.

The dentist determines clinical recommendations.

Your responsibility is to help patients understand those recommendations, resolve practical barriers, navigate financial questions and make informed decisions.

Successful Treatment Coordinators create case acceptance through:

Trust. Clarity. Confidence. Follow-through.

Not pressure.

What You’ll Own

You will take ownership of:

• Treatment-plan presentation and coordination
• Financial conversations and treatment estimates
• Insurance estimates and predeterminations
• Financing and approved payment arrangements
• Treatment scheduling and sequencing
• Unscheduled-treatment follow-up
• Consultation follow-up
• Treatment-plan documentation
• Patient communication
• Coordination between clinical and administrative teams
• Treatment pipeline management
• Consultation outcomes
• Scheduled treatment production
• Smooth handoffs from diagnosis through treatment

You’ll know where your cases stand rather than waiting for someone else to tell you.

Who We’re Looking For

We’re looking for someone who has already developed real capability in dentistry.

This opportunity is likely a strong fit if you:

• Understand dental terminology and treatment
• Can discuss complex treatment confidently
• Are comfortable discussing significant financial commitments
• Understand dental insurance without overpromising coverage
• Build rapport quickly
• Listen well enough to understand what is actually preventing a patient from proceeding
• Can explain complex information simply
• Follow up consistently without needing reminders
• Maintain excellent documentation
• Know how to prioritize a large pipeline
• Are comfortable being accountable for measurable results
• Communicate effectively with dentists
• Stay composed during difficult patient conversations
• Take ownership rather than waiting to be directed
• Want feedback and continue developing
• Care about both patient experience and practice performance

Most importantly, you understand that great Treatment Coordination sits at the intersection of:

patient trust + clinical understanding + communication + financial confidence + disciplined follow-through.

Particularly Valuable Experience

We’d especially like to speak with candidates who have experience with:

• Comprehensive restorative treatment
• Dental implants
• Invisalign
• Comprehensive orthodontics
• Cosmetic dentistry
• Larger treatment plans
• Patient financing
• Treatment acceptance
• Unscheduled-treatment recovery
• Accounts receivable
• Team training or mentoring
• Process improvement

An RDA or other clinical dental background can be a significant asset because of the clinical knowledge it brings to treatment conversations.

However, exceptional dental administrative candidates with strong treatment-coordination experience will also be considered.

Experience We’re Looking For

Ideally, you bring:

• Approximately five or more years of dental-office experience
• Previous Treatment Coordinator experience
• Strong knowledge of dental insurance and patient financials
• Experience presenting and coordinating treatment
• Strong dental terminology and procedural knowledge
• Excellent verbal and written communication
• Strong organizational and follow-through skills
• Experience using dental practice-management software

Dentrix experience is a strong asset, but we care more about your Treatment Coordinator capability than which software system you’ve used.

How We’ll Measure Success

This isn’t a role where success is measured by being busy.

We care about outcomes.

Successful Treatment Coordinators demonstrate:

• Strong patient understanding and experience
• Consistent consultation follow-up
• Complete and accurate treatment-plan documentation
• Appropriate case acceptance
• Recovery of appropriate unscheduled treatment
• Effective consultation-to-treatment follow-through
• Accurate financial communication
• Well-managed treatment pipelines
• Strong coordination with dentists and clinical teams
• Reliable follow-through
• Scheduled treatment production
• Accountability for results

Performance matters.

So does how you achieve it.

Apply

Apply using the form below!

We look forward to the possibility of welcoming you to the Smiles Dental Group team!