Smiles Dental Group | South Edmonton
$23–$28/hour + Monthly Clinic Performance Bonus | Paid CE

Primary location: South Trail. Flexibility to work at other Smiles Dental Group locations is required.
Schedule: Evening and weekend shifts are required.

You’ve Learned How to Run a Dental Front End. Now Build What’s Next.

Some dental administrators do much more than answer phones and book appointments. They protect a productive schedule, explain insurance without promising what a carrier will pay, discuss treatment and finances confidently, and spot problems before they reach the dentist or manager. That’s the administrator we’re looking for.

Smiles Dental Group is a locally owned Alberta dental group with eight locations serving more than 60,000 patients. We’re looking for an experienced Dental Administrator to join our South Trail team and take ownership of the patient experience and administrative performance of the practice.

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Compensation, Benefits & Growth

Our package includes:

• $23–$28/hour, based on relevant dental experience and demonstrated capabilities
• Monthly performance bonus opportunity
• Extended health and dental benefits after three months
• Wellness reimbursement and paid vacation
• Paid continuing education and professional development
• Structured onboarding, annual performance and development reviews, and regular compensation reviews
• Modern dental technology and administrative systems
• Direct access to local leadership

We’ll discuss the full schedule, compensation, bonus criteria and benefits during the recruitment process.

What You’ll Do

• Protect the schedule: Build and maintain productive dentist and hygiene schedules, respond to cancellations, use short-notice opportunities and help prevent avoidable gaps.
• Care for patients: Communicate clearly from the first call through checkout, follow up when appropriate, handle difficult conversations calmly and protect patient confidentiality.
• Navigate insurance and finances: Verify coverage, submit and follow up on claims and predeterminations, prepare treatment estimates, explain limitations and balances accurately, collect and post payments, and support accounts receivable.
• Support treatment follow-through: Explain next steps, help patients schedule their chosen care and follow established processes for outstanding treatment.
• Improve the practice: Participate in team huddles, communicate with clinical team members and suggest practical improvements to scheduling, patient communication and administrative workflows.

In your first 90 days, we want you to become confident in our systems, team and workflows. Over time, success means taking ownership, following through, raising problems early and building trust with patients and teammates.

What You Bring

• At least two years of dental administration experience, or equivalent demonstrated capability
• Experience with dental scheduling and recall
• Experience with insurance verification, predeterminations and claims
• Experience discussing patient balances and collecting payments
• Strong understanding of dental terminology and common procedures
• Strong written and verbal communication, attention to detail and sound judgment with confidential information
• Ability to manage competing priorities and follow through
• Dentrix experience
• Ability to work evening and weekend shifts and at other Smiles locations as needed

Experience with treatment coordination, larger treatment plans, accounts receivable, complex insurance situations, high-volume or multi-provider practices, schedule optimization, training or dental leadership is particularly valuable.

What Success Looks Like

Success in this role means keeping the front end organized, the schedule productive, and patients informed at every step.

You’ll be someone who:

• Keeps schedules full and responds quickly to gaps or cancellations
• Handles insurance, payments, and patient questions accurately
• Follows through on outstanding treatment and administrative tasks
• Communicates clearly with patients and the clinical team
• Identifies problems early and takes ownership of solving them
• Becomes a reliable, trusted part of the clinic’s day-to-day operation

How to Apply

Apply using the form below.

We look forward to the possibility of welcoming you to the Smiles Dental Group team.