28-36/hour | Clinic Performance Bonus | Paid CE | Career Advancement

Full-Time | Permanent | On-Site

Hours: Based on clinic hours, weekend and Evenings Required.

Your Role at Smiles

Smiles Dental Group is a locally and privately owned Alberta dental group focused on delivering high-quality patient care across our growing network of clinics. As a Treatment Coordinator, you play a key role in helping patients understand their treatment options, finances, and next steps with confidence. You work closely with the clinical and administrative teams to keep treatment moving forward, strengthen case acceptance, and reduce unscheduled treatment. This role helps create a smoother patient experience while supporting the clinic’s overall performance.

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What We Offer

Our Treatment Coordinator package includes:

• $28-36/hour, based on relevant experience and demonstrated capability
• Extended health and dental benefits
• Wellness program
• Paid continuing education and professional development
• Growth opportunities across our seven locations
• Annual performance and development reviews
• Clinic Performance Bonus

Responsibilities

As a Treatment Coordinator, you’ll be responsible for:

• Maintain an organized pipeline of patients with outstanding treatment and required follow-ups.
• Track patient decisions, conversations, next steps, and follow-up timelines accurately.
• Coordinate insurance estimates, predeterminations, financing, and approved payment arrangements.
• Coordinate treatment scheduling, sequencing, and team handoffs from diagnosis through treatment.
• Reduce unscheduled treatment by consistently following up and ensuring patients are not lost in the process. 

You’ll know where your cases stand rather than waiting for someone else to tell you.

Who We’re Looking For

We’re looking for an experienced dental professional who can confidently guide patients through treatment decisions, financial discussions, and follow-up.

You should bring:

• 5+ years of dental office experience in a senior role with treatment coordination responsibilities.
• Strong knowledge of dental terminology, treatment, insurance, and patient financials
• Experience presenting treatment and discussing financial commitments with patients
• Strong communication skills and the ability to explain complex information clearly
• Excellent organization, documentation, and follow-through
• Confidence managing a large treatment pipeline and prioritizing follow-ups
• Strong rapport-building and patient-service skills
• Ability to communicate effectively with dentists and the broader clinic team
• Comfort taking ownership, receiving feedback, and being accountable for results

Dentrix experience is a strong asset, but we care more about your Treatment Coordinator capability than which software system you’ve used.

How We’ll Measure Success

Successful Treatment Coordinators demonstrate:

• Strong patient understanding and experience
• Complete and accurate treatment-plan documentation
• Appropriate case acceptance
• Recovery of appropriate unscheduled treatment
• Effective consultation-to-treatment follow-through
• Accurate financial communication
• Well-managed treatment pipelines
• Strong coordination with dentists and clinical teams
• Reliable follow-through
• Accountability for results

Apply

Apply using the form below!

We look forward to the possibility of welcoming you to the Smiles Dental Group team!